Παιδια μια βοηθεια ηθελα γιατι τα Αγγλικα μου δεν ειναι πολυ καλα :)
Ειχα αγορασει απο το ebay μια SanDisk micro sd64gb xc πριν απο μερικους μηνες και δουλευε μια χαρα, πριν 1-2 εβδομαδες μου εβγαλε προβλημα write protected, δοκιμασα πολλους τροπους με διαφορα ''εργαλεια'' για να την κανω διαμορφωση χωρις αποτελεσμα.
Αυτο που θελω ειναι να την στειλω στην sandisk για ελεγχο και να μου στειλουν αυτοι μια νεα καρτα.
Τελικα εστειλα mail στην SanDisk με το προβλημα μου και τους εστειλα και φωτογραφια με το μηνυμα που εμφανιζει(write protected), απο κατω σας παραθετω το διαλογο μου με την εταιρεια.
Εγω
I bought a memory card 64gb sdcxc.
He bought it in May - June 2013 through ebay.
Until a few days ago was working normally without any problem.
The last day I saw that he could not save photos and videos.
I looked at your site and saw the process I need to do to make configuration, the ordeal does not complete the process, keep getting an error message.
The message I keep getting is write protected
What do I need to send it and to check out ?
Απαντηση απο SanDisk
Subject
64GB SDXC is write protected
Discussion Thread
Response Via Email (Samantha S.) 10/25/2013 06:23 PM
Dear Athanasios,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I understand that your 64GB SDXC memory card appears write protected when inserted into your devices and no troubleshooting steps have resolved the issue. In that case the card will have to be replaced; we do apologise for this inconvenience.
If the card is a microSDXC and you are using it with an adapter, please let us know of the following:
- Have you attempted to use the card with a different adapter?
- Have you attempted to use the card in a device that accepts microSD cards? The reason we are asking this is because we need to pinpoint if the fault lays on the card or the adapter.
Since the card needs to be replaced, we require the following information so that we can verify the authenticity of your memory card and register it for warranty purposes:
- Serial number (take note of all the numbers that you can find on the card)
- Color of your card
- Information printed on the front of the card
- Do you see the letter "R" or the word "Refurb/Refurbished" at the back of the card?
- How was the product packaged at the time of purchase?
- Phone number
- Physical damage (Yes/No)
- Complete address (no P.O Box please)
SanDisk stands by its warranty and we are glad to help you with your warranty replacement as soon as we have established that your card is qualified for replacement.
Since a replacement is required we recommend that you take your card back to your place of purchase as this is the quickest way to get your warranty replacement.
If you would like SanDisk to process the warranty replacement these steps will be followed:
You send your old SanDisk card back to our depot in the Czech Republic via trackable mail service. Please note that SanDisk is not responsible for the cost of mailing the card to us. We will provide you with the RMA address after RMA approval..
You will receive your brand new replacement product (which might not be in retail packaging) by courier, at no cost to you within 7-10 business days of receipt of your original card at our depot.
All other information and status updates will be provided to you via email.
We shall be waiting for your update. Thank you for your kind cooperation. Should it be more convenient for you you may provide your phone number and an appropriate time frame to call you and offer support in Greek.
Using one of our SSD’s? Check out our new interactive SSD guide for installation- and usage tips & tricks.
Please refer to your My SanDisk at http://kb-eu.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb-eu.sandisk.com our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
Samantha S.
SanDisk Technical Support
Θα τους απαντησω οτι εχω δοκιμασει και με διαφορετικο προσαρμογεα και σε διαφορετικες συσκευες και υπολογιστες.
Απο κατω μου γραφουν να τους γραψω πρωτα της λεπτομεριες της καρτας, αυτο που δεν καταλαβαινω ειναι τι θελουν να πουν με τη φραση Complete address (no P.O Box please)?
Επισης δεν μπορω να καταλαβω και αυτο You send your old SanDisk card back to our depot in the Czech Republic via trackable mail service. Please note that SanDisk is not responsible for the cost of mailing the card to us. We will provide you with the RMA address after RMA approval..
Αυριο θα τους απαντησω με τα στοιχεια που θελουν για την καρτα.
Βασικα δεν καταλαβαινω το πως γινεται η διαδικασια, πρεπει να τους ρωτησω και να μου πουν αυτοι σε ποια διευθυνση να τη στειλω και με τι τροπο αποστολης ?
Συγνωμη για το μεγαλο κειμενο, τα Αγγλικα μου ειναι χαλια.
Ευχαριστω για την οποια πληροφορια.
