Πριν απο λιγο καιρο ειχα γραψει εδω για ενα προβλημα που ειχα με μια καρτα sandisk micro sd 64gb (write protected)
Θα γραψω ολη τη επικοινωνια που ειχα, ισως να χρειαστει στο μελλον σε καποιον αλλο χρηστη \.
εγω
I bought a memory card 64gb sdchk.
He bought it in May - June 2013 through ebay.
Until a few days ago was working normally without any problem.
The last day I saw that he could not save photos and videos.
I looked at your site and saw the process I need to do to make configuration, the ordeal does not complete the process, keep getting an error message.
The message I keep getting is write protected
What do I need to send it and to check out ?
sandisk
Dear Athanasios,
Thank you for contacting SanDisk Customer Support. You should receive an email response from a SanDisk Customer Support Representative within 24-48 hours.
You can also check you case history and updates via your "My SanDisk". http://kb-eu.sandisk.com
Dear Athanasios,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
I understand that your 64GB SDXC memory card appears write protected when inserted into your devices and no troubleshooting steps have resolved the issue. In that case the card will have to be replaced; we do apologise for this inconvenience.
If the card is a microSDXC and you are using it with an adapter, please let us know of the following:
- Have you attempted to use the card with a different adapter?
- Have you attempted to use the card in a device that accepts microSD cards? The reason we are asking this is because we need to pinpoint if the fault lays on the card or the adapter.
Since the card needs to be replaced, we require the following information so that we can verify the authenticity of your memory card and register it for warranty purposes:
- Serial number (take note of all the numbers that you can find on the card)
- Color of your card
- Information printed on the front of the card
- Do you see the letter "R" or the word "Refurb/Refurbished" at the back of the card?
- How was the product packaged at the time of purchase?
- Phone number
- Physical damage (Yes/No)
- Complete address (no P.O Box please)
SanDisk stands by its warranty and we are glad to help you with your warranty replacement as soon as we have established that your card is qualified for replacement.
Since a replacement is required we recommend that you take your card back to your place of purchase as this is the quickest way to get your warranty replacement.
If you would like SanDisk to process the warranty replacement these steps will be followed:
You send your old SanDisk card back to our depot in the Czech Republic via trackable mail service. Please note that SanDisk is not responsible for the cost of mailing the card to us. We will provide you with the RMA address after RMA approval..
You will receive your brand new replacement product (which might not be in retail packaging) by courier, at no cost to you within 7-10 business days of receipt of your original card at our depot.
All other information and status updates will be provided to you via email.
We shall be waiting for your update. Thank you for your kind cooperation. Should it be more convenient for you you may provide your phone number and an appropriate time frame to call you and offer support in Greek.
Εγω
Thanks for your response and interest in my problem
The last time I bought about eight - nine micro sd manufactured by your
company.
I tested with multiple adapters in three different computers and two
different smartphones.
The information on the card is
Number ............................., We send photos to see the code number on the card.
The color is red with gray
Do not write "R" or the word "Refurb/Refurbished" at the back
It was the gray - brown in the robot's droids.
The number of my phone is .........................
Physical damage: No
My address is
Athanasios ............
...................................
................. , ................
Greece
I would like your help on the issue of warranty, my card has been through
personal data with family photos and videos. Can I trust my personal data
to you for the reason that your're company worldwide recognition, I can not
trust my personal data on the card to the retailer of the card.
I want to send my card to you in the Czech Republic in my own shipping
costs. please inform me about the shipping address and what must be
reported within and outside the folders.
My phone number is .........................
You send and photos with the card that I have.
Thanasis
Sandisk
Dear Athanasios,
Thanks for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
Thank you for your update and the provided information; we have now initialised the replacement request for your memory card. You will receive two emails after this one; the first email will be a confirmation that the process has been started and the second one will contain your Return Merchandise Authorisation number along with the address to ship the card to.
Regarding the issue of your personal information that is on the card please be advised that SanDisk RMA policy is to replace products under warranty once the defective product is received in one piece. We do not review data, nor provide data recovery on the defective cards as the faulty products are being destroyed.
Thank you for your kind cooperation and for allowing us to be of service to you! We remain at your service for any additional information.
sandisk
Return Authorization ID: ......................
Product Code:
Status: Pending Return
=====================================================
Dear Athanasios,
This email is an approval of your request for Return Material Authorization (RMA) ................ for your microSD/SDHC/SDXC Ultra 64GB .
Please note that all devices replaced using the below process will be NEW and may not be in retail packaging.
NOTE: SanDisk is NOT obligated to replace products under warranty that have not been returned, therefore, to ensure the safe arrival of your shipment please follow these instructions.
• Send your SanDisk device(s) to the address provided below via any carrier with a tracking number for proof of delivery.
• Use a regular padded tamper proof envelope.
• Please print this approval email (this page only) and put it in the envelope along with your SanDisk device.
• Please DO NOT send any accessories like headphones, cables, plastic cases, adapters etc.
• Write your RMA number ( ................ ) on the envelope.
• Seal/tape the envelope to secure the device in the envelope
• Our normal processing and shipping time is 7-10 business days AFTER receiving your package.
• Status updates and tracking number will be sent via email. You can also check your RMA status by logging on to My SanDisk at http://kb-eu.sandisk.com.
Best regards,
RMA Coordinator
SanDisk Technical Support
=====================
SanDisk RMA Department
CT Park Brno, Building 2
Turanka 110
62700 Brno
Czech Republic
Εγω
2-11-2013
The type of folder is what you asked me, I've put the forms ask me.
The tracking number is RE..............GR
This time you can see the package here http://www.elta-courier.gr/en/search.asp
Τα εξοδα για την αποστολη με τα ελτα ηταν 3,8 ευρω
sandisk
A check of our records indicates that the product you returned has been received by SanDisk and is currently being processed. Your product will be verifed shortly. Updates to the status of your RMA will be emailed directly to you. Thank you for choosing SanDisk. We appreciate your business and look forward to serving you again for your future Flash Storage needs.
sandisk
Dear Athanasios,
We have verified your warranty return, the estimated ship date for your replacement will be 11/13/2013. You will be notified with tracking information once your product ships.
Please refer to your My SanDisk at http://kb-eu.sandisk.com anytime to see all of your incident history and product registration information.
sandisk
Dear Athanasios,
A check of our records indicates that your replacement product has been shipped by SanDisk on 11/13/2013. You can track your package at http://www.ups.com using your Tracking ............................
Thank you for choosing SanDisk. We appreciate your business and look forward to serving you again for your future Flash Data storage needs.
Το δεμα εφτασε με ups στο κορωπι, εκει αλλαξε ματαφορικη και tracking number, δοθηκε στη γενικη ταχυδρoμικη.
------------------------------------------------------------------------------------------------------------------------------------------
Ψαχνω πριν λιγες μερες να αγορασω ακομα μια sandisk micro sd 64gb και βλεπω σε αυτον http://www.ebay.co.uk/itm/SANDISK-MOBILE-ULTRA-CLASS-10-64GB-MICRO-SDXC-SD-64G-MEMORY-UHS-I-U1-ANDROID-APP-/350799056079?pt=UK_AudioTVElectronics_PDAsAccessories_MemoryCards&hash=item51ad40cccf οτι γραφει
**** We experienced high failure rate for devices of Android 4.0 for 64GB or 128GB cards. If you are using Android 4.0, DO NOT ORDER from us since it will probably fail in your device.
--------------------------------------------------------------------------------------------------------------------------------------------
Ποια καρτα 64αρα αγορασω που να εχει σε περιπτωση βλαβης ευκολη επιστροφη στην ιδια την εταιρεια ?