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I apologize for the inconvenience.
Follow the steps listed below.
1. Power the phone off and on.
2. Perform a Software Update.
From the home screen touch the home key. Touch Settings. Touch About Phone. Touch System Updates. If there is a software update available, select update.
3. Perform a Factory Data Reset.
If you continue to experience issues, performing a Factory Data Reset will clear the phones memory and put the phone back to the original factory default state. Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature; everything is deleted. Nothing stored on the MicroSD will be affected. Your contact and email information is automatically backed up to the Gmail server. Your information will be restored when you login with your user name and a password.
From the screen of your phone, touch the home key. Touch Settings. Scroll down and touch Privacy. Scroll down and touch Factory Data Reset. Touch Reset Phone. Touch Erase Everything. After the phone powers back up, sign in with your Gmail account to restore your phone.
If the issue is not resolved the unit should be sent in for repair evaluation.
To schedule your device for repair. Click on, https://globalrepairtools.motorola.com/